TradeStation Crypto FAQ
TradeStation Crypto, Inc.
TradeStation Crypto General FAQs
How do I get Started?
Getting Started with TradeStation Crypto
Get ready to launch your crypto trading and analysis with this Quick Start guide. Here are the steps to follow to start using TradeStation Crypto.
Who is TradeStation Crypto?
TradeStation Crypto is a cryptocurrency broker and a member of the TradeStation Group family of companies. For more than 30 years, the TradeStation Group companies have been pioneering leaders in the online trading industry, committed to delivering the best trading technology, brokerage services, trading education and support to individual and institutional traders. When we entered the cryptocurrency world, we saw a heavily fragmented market, lacking efficient means of price discovery and order execution. Inspired by the TradeStation brand heritage as a direct market access broker under our TradeStation Securities affiliate, we focused TradeStation Crypto on bringing efficient market structure concepts to the cryptocurrency trading space.
Are you a crypto exchange?
TradeStation Crypto is a brokerage service. Today’s crypto landscape is comprised of so-called “exchanges” and other fragmented pools of liquidity. Connection between different exchanges is often quite limited, and users tend to cluster around what they consider to be the “best exchange.” As a result of this fragmentation, prices are often different across each exchange and users are typically limited to only the one pool of liquidity provided by that exchange.
As a broker, TradeStation Crypto is not bound to a single exchange and has the flexibility to provide access across multiple liquidity sources. Our goal is to provide one of the deepest and widest liquidity pools in the crypto market by aggregating liquidity from multiple sources.
Is trading cryptocurrency risky?
Yes. The risk of loss in purchasing, selling and trading cryptocurrency can be substantial. You should therefore carefully consider whether such activities are suitable for you in light of your circumstances and financial goals and resources. Please click here for TradeStation Crypto’s risk disclosures on investment and trading in cryptocurrencies.
How do I connect TradeStation to my crypto exchange?
You don’t. Our technology works as an aggregator that connects to multiple trading venues on our backend so you don’t need to. This means you only need to have one account with TradeStation Crypto to take advantage of all our connected venues. Similar to stock trading, orders are entered into a single interface and our crypto order routing technology then seeks to send the orders to the best available price across our connected markets.
What types of exchanges are you connected to?
TradeStation Crypto can connect to exchanges, OTC desks, market makers, and other electronic liquidity pools. As an individual crypto trader, it’s typically hard for you to form relationships with OTC desks and market makers, as they require large trade sizes. Through our crypto brokerage, you can enjoy access to these venues without having to form relationships with each venue or maintain trading minimums with them to sustain the relationships.
What are the account requirements?
To get started trading crypto, you must apply and be approved for both a TradeStation Crypto account and a TradeStation Securities equities account, which you can do in one, seamless account opening process. Click here to get started.
If you already have a TradeStation Securities equites account, you can easily apply for a TradeStation Crypto account through the TradeStation Client Center.
Why do I have to open an equities brokerage account with TradeStation Securities in order to open an account with TradeStation Crypto?
We do not let you deposit or maintain fiat funds (e.g., U.S. Dollars) in your account. Instead, we have an arrangement with TradeStation Securities so that the fiat needed for your crypto purchases can be transferred in from your TradeStation Securities equities account and the proceeds when you sell crypto in exchange for fiat can be transferred into your TradeStation Securities equities account.
The magical part is, you won’t even notice. When you place a buy order with TradeStation Crypto using U.S. dollars, you have authorized TradeStation Securities to transfer the U.S. dollars required for the order into your TradeStation Crypto account. Conversely, when selling crypto from your TradeStation Crypto account for U.S. dollars, you have authorized TradeStation Crypto to deposit the proceeds into your TradeStation Securities equities account.
Where are my assets held?
For the crypto assets in your account, we use BitGo custodial services and applications. BitGo is trusted by institutions in the digital assets industry for security, compliance and custodial solutions. The multi-signature wallet structure we have created with BitGo, together with our own security policies and rules, seek to provide safety for your crypto. We take this responsibility seriously and are committed to earning your trust.
We do not let you deposit or maintain fiat funds (e.g., U.S. Dollars) in your account. Instead, we have an arrangement with our affiliate, TradeStation Securities, so that the fiat needed for your crypto purchases can be transferred in from your TradeStation Securities equities account. When you sell crypto in your account in exchange for fiat, those net fiat proceeds are promptly transferred by us for deposit directly into your TradeStation Securities equities account. Both of these processes are seamless to you. TradeStation Securities is an experienced self-clearing broker-dealer that has been in business for over 20 years, and custodies its customers’ cash funds only with major U.S. banks. We believe this arrangement, too, shows our commitment regarding the safety of your personal assets.
What are the supported cryptocurrency pairs?
|Pair||Base||Quote||Tick Size||Min Order Size|
The TradeStation Crypto team is constantly looking to add new supported assets to the offering.
Do you offer wallets?
TradeStation Crypto is a brokerage service and not a wallet service. As such, we do not provide personal wallets to customers. Our brokerage service has been built to leverage third-party wallet services providers to hold, on TradeStation Crypto’s behalf, and in TradeStation Crypto’s name, the crypto assets in our customers’ accounts. We’ve engaged BitGo to implement a multi-signature wallet structure that leverages dual-system controls, address whitelisting, spending limits and multiple wallets. We believe that custody is best left to firms like BitGo, whose sole responsibility is to provide a wallet solution for crypto assets.
What are the trading hours for crypto?
TradeStation Crypto supports crypto trading from Sunday 6:00 PM, Eastern Time, to Friday 5:00 PM, Eastern Time.
At TradeStation Crypto, our trading session opens on Sat 6:00 PM, Eastern Time, and closes at 5:00 PM, Eastern Time, the following day. We take a brief 1 hour pause between trading sessions.
When can I contact the Trade Desk?
Phone support is available 24 hours a day from Sunday 4:00 PM, Eastern Time, to Friday 8:30 PM, Eastern Time.
How do you aggregate markets?
TradeStation Crypto’s business model is to form trading relationships with multiple market centers. We connect these market centers to our back-end technology that streams integrated quotes from these multiple venues and routes orders to these venues. Our goal is to provide best price execution, meaning that your order is designed to be routed to the best available price on our connected venues. Our smart order routing algorithms analyze prices and available volume across our connected venues before deciding how and where to route your order. Venues “win” orders by having the best price our system sees, and, for large orders, our router can split orders into small parts that are simultaneously routed to different venues.
What’s the difference between “maker orders” and “taker orders”?
The maker and taker model is a way to differentiate trade fees between orders that provide liquidity (“maker orders”) and orders that take away liquidity (“taker orders”). Simply put, it refers to whether your order can be executed immediately among our connected liquidity sources.
Maker orders are orders that are not immediately marketable (or executable) among our connected liquidity sources. These orders add liquidity to the market and rest until an executable price is found. All orders that are not marketable at the time of order placement will get a maker fee.
Taker orders are orders that are immediately marketable (or executable) among our connected liquidity sources. These orders remove liquidity from the market. All orders that are marketable at the time of order placement will get a taker fee.
Can I deposit and withdraw my cryptocurrency?
Although we do not support it yet, the TradeStation Crypto team is working to support crypto deposits and withdrawals so you can directly deposit or withdraw your crypto assets. When this functionality is available, your crypto asset deposits and withdrawals will be made directly to and from our third-party wallet services provider, BitGo.
How do I withdraw my funds?
Do you support institutional clients?
We have a dedicated team that provides personalized support for your business. As an institutional client, you may qualify for volume-based pricing and other professional grade services.
TradeStation Crypto Platform FAQs
How do I launch and log in to the TradeStation Crypto web trading platform?
After opening your TradeStation Crypto account, you can access TradeStation Crypto from your Google Chrome or Safari browser.
There are two ways to access your TradeStation Crypto account. From the TradeStation Client Center home page or directly from the TradeStation Crypto login page. At the login screen, enter your TradeStation username and password.
Is there a downloadable application for TradeStation Crypto?
No. TradeStation Crypto is a web platform, so you can access it on the go or at your desktop.
Is there a mobile version?
Not yet. A mobile version is being developed and should be available shortly.
How do I change my username and password?
Log in to the TradeStation Client Center and select the Customer Profile. Then select Security & Passwords from the left menu. From there, you can update your username and password.
I can't remember my username or password. How do I retrieve it?
If you’re having trouble remembering your username, visit any login page, then select “forgot username?”
If you forgot your password, select “forgot password?”
I can't remember my password. How do I retrieve it?
From any login page, select “forgot password.”
What is two-factor authentication (2FA) and why do I need it for my account?
Two-factor authentication (2FA) – also known as two-step verification or multifactor authentication – is widely used to add a layer of security to online accounts. We currently use Auth0’s Guardian app, to be installed on your phone, as a second way to verify that it’s you. During the login process, your Guardian app will display a message that you need to approve to verify that it’s you trying to login.
No security product can claim to offer perfect, foolproof protection, but combining your login ID and password with 2FA makes it harder for others to get into your account. It not only makes your accounts more difficult to hack, but also makes your accounts less attractive targets for fraudsters.
How do I setup 2FA (two-factor authentication) to help protect my account?
For your first-time login, follow the instructions for the Auth0 Guardian mobile app enrollment. You may have to switch between your phone and the computer to enroll:
- Download the Auth0 Guardian app from the App Store or Google Play.
- Click the I’ve already downloaded it link on the Login to TradeStation dialog.
- Launch the Auth0 Guardian app, and Allow Guardian to take pictures and record video.
- Scan the QR code that appears on the Login to TradeStation dialog into your Auth0 Guardian app.
- A recovery code generates. On the Login to TradeStation dialog, check the box, I have safely recorded this code, and click the > arrow below it.
- When the Login to TradeStation dialog displays “Congratulations, you are all set,” click Continue.
A notification will be sent to your phone. Allow the authentication request. If you are unable to respond to the notification, then you can launch the Auth0 Guardian app, tap TradeStation, and enter the six-digit code on the bottom of the screen. Once your identity has been verified, TradeStation Crypto will launch.
How do I reset my 2FA?
For assistance resetting your Guardian 2FA, please contact Client Services.
I entered my username and password, but I was not allowed to access my account. What should I do?
If you are still not able to log in after using the forgot username or forgot password links, please contact Client Services.
Crypto investment and trading is offered by TradeStation Crypto, Inc.