Our inclusive workplace

Our approach to work is based on adherence to important ethical standards and rules. The TradeStation Way, our employee culture playbook, helps define our dedication to continuous improvement and innovation for our customers in an environment that reflects our values. This is best described by the 12 TradeStation Fundamentals that define how employees conduct themselves and approach their work: 

1. We Act with Integrity – We tell the truth. We follow rules and regulations. We own up to our mistakes. We do the right thing, even when we think no one's watching because our reputation is our most valuable asset. 

2. We Work Together – Great ideas can come from anyone. We listen before we speak. We are present and ask questions. We break down barriers and approach problems from new angles. We respect each other. 

3. We Are Transparent – Trust is built with transparency and honesty. We keep everyone in the loop. We share information. We are straight shooters and address issues directly with those involved. 

4. We Are Clear on Expectations – We don't make assumptions. We get on the same page with everyone at the start. We leave conversations knowing exactly what needs to be done, when, and by whom. 

5. We Are Proactive – We prioritize. We stay one step ahead. We keep an eye out for problems that can be easily prevented. We find our system and use it. 

6. We Make Quality Personal – Our work reflects us. We set the bar high. We find ways to do things better and faster. We treat every day with the enthusiasm of a trader at the opening bell. 

7. We Deliver Legendary Service – We WOW them with our work. We are fanatical about response time. We are ridiculously helpful and make sure others feel heard. We honor our commitments. 

8. We Deliver Results – We take personal responsibility to get things done. We find solutions, not excuses. We follow up and hold ourselves accountable. We learn from mistakes and course correct. 

9. We Never Stop Learning – We stay flexible like a trader and adapt with the speed of the market. We invest in ourselves and embrace change. We know change and growth are good. 

10. We Embrace Diversity – We keep an open mind. We are curious. We welcome our differences and learn from each other. The more perspectives we have, the better. 

11. We Appreciate Each Other – A team is like a portfolio—everybody has their role. We get the most out of it by being friendly, helpful, and considerate. We have a playful spirit and strive for excellence while keeping it all in perspective. 

12. We Are TradeStation – We lead and we serve. We don't let our own agenda get in the way of doing what's best for the team. We are all brand ambassadors and represent TradeStation with distinction. 

We seek to hire and retain employees from all walks of life who collaborate in a high-performance environment to provide our customers with exceptional products and services. All TradeStation employees are required to read and acknowledge our Ethics and Compliance Code of Conduct, which reflects our commitment to upholding a culture of honesty, integrity, confidentiality, accountability, and compliance with laws, and outlines the basic principles and policies which guide all our employees.

At TradeStation, we understand the importance of creating and nurturing a diverse and inclusive environment, where all employees feel respected, valued, and empowered to do their best work and contribute to the successful fulfillment of our business objectives. This sentiment is reflected in our fundamental "We Embrace Diversity," which recognizes that each employee's unique experiences and background add value to our ability to create and deliver the best possible products and services to our customers. 

“We seek to foster an environment that values diversity, quality, and inclusiveness and where growth, mutual understanding, and success are attainable for everyone.”

Takashi Oyagi | Chief Strategic Officer

"We Are Transparent" and "We Are Clear on Expectations" are two of the TradeStation Fundamentals which show our commitment to making TradeStation a great place to work. Among other benefits, an engaged workforce helps us to innovate, reduces employee turnover, and helps us deliver results for our customers. 

Our employees are the driving force behind our company. They make up our culture and drive our initiatives. Our goal is to provide a work experience that is both challenging and rewarding—an experience that is flexible and meets our team members' changing needs. 

We have created a flexible working relationship that allows many employees to choose the manner in which they work—in an office, a hybrid working environment, or fully remote. With in-person interactions now less frequent, we continue holding quarterly employee meetings via webinar between senior leaders and employees where we review financial goals, give strategic and product updates, recognize employees, and answer live questions. 

Michael Fisch | Chief Technology Officer

We Never Stop Learning: Training is an essential part of engaging our employees and, in our view, leads to a more cohesive culture. Cultivating talent and promoting from within our organization are priorities for TradeStation, evidenced by our high employee retention level compared to industry trends. This includes maintaining an ongoing focus on leadership development. We do this through various training programs that range from personal health and stress management to collaboration strategies and forward-focused initiatives. These sessions help align our leadership with strategic goals, while developing our leaders and fostering better communication. 

We also have an Employee Education Program that consists of three pillars: 

Business Operations – including business operating systems, operating procedures, and company and industry understanding 

Platform Training – getting started with TradeStation, our products and services, and featured trading tools 

Markets and Trading – fundamentals of each asset class, understanding client behavior, and how our clients interact with each of our markets/products 

Many business units also have unique training paths for their teams, with courses on both technical and soft skills that often go above and beyond what is required for the position. For example, many members of our Client Experience team maintain securities and commodity industry licenses such as the Series 3, 7, SIE, and 63 to enhance their knowledge and responsibility in our highly regulated environment. 

Employees also receive regular compliance, anti-money laundering, and identity theft prevention training that is appropriate for their roles, as well as on topics such as IT and cyber security/data privacy. 

Fostering employee wellbeing benefits both employees and TradeStation as a company. Through wellbeing initiatives we can help alleviate stress, advocate for healthier lifestyles, and create a more positive work environment where our employees can thrive. We see good health and wellbeing as fundamental enablers of employee engagement and better performance. 

At TradeStation, we are constantly evolving in our ways, working with employees as well as third parties to promote employee health and wellbeing. Regardless of seniority level, all employees are enrolled in our wellbeing initiatives, from flu shots to benefits associated with family care time-off, gym memberships, and workshops to help educate employees on the importance of health and wellbeing. We will continue to promote employee health and wellbeing through proactive engagement with employees and third parties, incorporating feedback into new and evolving initiatives. 

We Appreciate Each Other through our RAVE and Thanks! programs which recognize employees for outstanding performance via our employee intranet and through quarterly townhall meetings. To encourage employees to recognize outstanding performance, we have revised the process for rewarding employees, making it easier and more accessible on the web. Overall, we have seen an increase in participation in our employee rewards programs, fostering a culture of engagement and employee recognition when a fellow colleague is performing at a high level on a consistent basis, or just has done something special, or "above and beyond," that should be called out.