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Report Suspected Fraud

Report Suspected Fraud

If you suspect that you may be the victim of fraud, or if you believe you have been presented with a suspicious email, website, or mobile application claiming to be provided by TradeStation, please follow the appropriate steps as outlined below as soon as possible.

What to Do If You Suspect Identity Theft or Account Fraud

If you believe you may be a victim of identity theft or account fraud, it is important that you take steps immediately to help minimize the problem.

1. Call TradeStation Client Services Immediately

Contact us to report your concerns so that we can investigate.

2. Contact the Fraud Department at All Three Major Credit Bureaus

Report to each bureau that you may be the victim of identity theft or account fraud. Ask each bureau to place a fraud alert on your credit line. Request information about additional services available to you, and what other rights you may have.

Equifax
800-525-6285
www.equifax.com
P.O. Box 740250, Atlanta, GA 30374

Experian
888-397-3742
www.experian.com
P.O. Box 9556, Allen, TX 75013

TransUnion
800-680-7289
www.transunion.com
P.O. Box 6790, Fullerton, CA 9263

3. Request a FREE Credit Report

A free credit report should be available to you upon reporting suspected fraud to each of the credit bureaus. Alternatively, you can request a free report once a year from each of the three major credit bureaus through the following U.S. government-sponsored website:

http://annualcreditreport.com/

Review your credit report(s) carefully for anything out of the ordinary or unexpected. Report any inaccuracies or indications of fraud to the credit bureaus as soon possible.

4. Close Any Account Opened or Used for Fraud

5. Change Your Usernames and Passwords on All Online Accounts

6. Create an Identity Theft Report with the Federal Trade Commission (FTC)

Follow the FTC link provided below. The FTC will use the information you provide in its own investigations, along with its law enforcement partners, to detect patterns of fraud and identity theft. Learn more about the FTC’s role in reducing and responding to identity theft.

https://www.ftccomplaintassistant.gov

7. File a Police Report

When you file your police report, be sure to include a copy of your FTC Identity Theft Affidavit as well as any other evidence or proof of fraudulent activity that you may have. You will likely also need to provide a government-issued ID with a photo and proof of address (utility bill or pay stub) during processing. Be sure you request copies of your police report, including the report number, before you leave.

8. Document Everything

Maintain a detailed record of all information you collect during your investigation and reporting, as well as a complete record of all communications with government agencies, credit bureaus and your financial institutions.

How to Report a Suspicious Email

If you have received an email that you feel may be fraudulent, and want to confirm that the email was in fact sent by TradeStation, we can help.

1. Call TradeStation Client Services

Contact us to report your concerns so that we can investigate.

2. Send Us a Copy of the Message

You may forward or attach the original email. Be sure to include the full name and phone number associated with your TradeStation account. It will also be helpful to know if you clicked on any of the links or images within the email, and if after doing so you entered any sensitive information, such as your login credentials, Social Security number, date of birth, etc.

Send the message to phishing@tradestation.com.

If We Confirm the Email Is Fraudulent, Report the Email to the Authorities

You may forward or attach the original email.

United States Computer Emergency Readiness Team (US-CERT)
Send the email to:
phishing-report@us-cert.gov

Federal Trade Commission
Send the email to:
spam@uce.gov

Anti-Phishing Working Group (APWG)
Send the email to:
reportphishing@antiphishing.org

4. File a Complaint with the Federal Trade Commission (FTC)

Follow the FTC link provided below. The FTC will use the information you provide in its own investigations, along with its law enforcement partners, to detect patterns of fraud and identity theft. Learn more about the FTC’s role in reducing and responding to phishing scams.

https://www.ftccomplaintassistant.gov

5. If You Feel You May Have Been Tricked by a Phishing Email

Click here to review the instructions provided for responding to suspected identity theft or account fraud.

How to Report a Suspicious Website

If you have discovered a website that you feel may be fraudulent, and want to confirm that the website is in fact owned and operated by TradeStation, we can help.

1. Call TradeStation Client Services

Contact us to report your concerns so that we can investigate.

It will also be helpful to know if you clicked on any of the links or images within the website, and if after doing so you entered any sensitive information, such as your login credentials, Social Security number, date of birth, etc.

Send the URL (website address) to phishing@tradestation.com.

2. File a Complaint with the Federal Trade Commission (FTC)

Follow the FTC link provided below. The FTC will use the information you provide in its own investigations, along with its law enforcement partners, to detect patterns of fraud and identity theft. Learn more about the FTC’s role in reducing and responding to phishing scams.

https://www.ftccomplaintassistant.gov

3. If You Feel You May Have Been Tricked by a Phishing Website

You may forward or attach the original email. Be sure to include the full name and phone number associated with your TradeStation account. It will also be helpful to know if you clicked on any of the links or images within the email, and if after doing so you entered any sensitive information, such as your login credentials, Social Security number, date of birth, etc.

Click here to review the instructions provided for responding to suspected identity theft or account fraud.

How to Report a Suspicious Mobile App

If you encounter a mobile application that you feel may be fraudulent, and want to confirm that the mobile app is in fact developed and offered by TradeStation or a TradeStation affiliate, we can help.

1. Call TradeStation Client Services

Contact us to report your concerns so that we can investigate.

It will also be helpful to know if you clicked on any of the links or images within the website, and if after doing so you entered any sensitive information, such as your login credentials, Social Security number, date of birth, etc.

Send the URL website address to phishing@tradestation.com.

2. File a Complaint with the Federal Trade Commission (FTC)

Follow the FTC link provided below. The FTC will use the information you provide in its own investigations, along with its law enforcement partners, to detect patterns of fraud and identity theft. Learn more about the FTC’s role in reducing and responding to phishing scams.

https://www.ftccomplaintassistant.gov

3. If You Feel You May Have Been Tricked by a Fraudulent App

You may forward or attach the original email. Be sure to include the full name and phone number associated with your TradeStation account. It will also be helpful to know if you clicked on any of the links or images within the email, and if after doing so you entered any sensitive information, such as your login credentials, Social Security number, date of birth, etc.

Click here to review the instructions provided for responding to suspected identity theft or account fraud.