General Account Questions

General Account Questions

Trading

How do I place a trade?

TradeStation provides integrated, direct-access order execution using our intelligent order-routing algorithm. Clients also have the ability to route orders to various market centers to which TradeStation connects directly. Orders can be placed from the Order Bar, Matrix Chart Trading and Market Depth Window, or by using Macros, Hot Keys and automated strategies on the TradeStation platform.

How do I reach the Trade Desk?

TradeStation has fully staffed trade desks of experienced trading professionals waiting to assist you with any trade-related questions, queries and/or issues. Please see our Contact Us page for Trade Desk hours and additional information.

Can I trade on delayed data?

Clients cannot place trades on the platform using delayed data.

When must I place my access to the TradeStation platform in suspense in order to prevent further billing?

Your access to the TradeStation platform must be placed in suspense by the end of the previous month in order to prevent further billing.

How are exchange fees charged?

They are charged monthly after Real-Time Data features are added to the TradeStation platform. Exchange fees are not prorated and they are nonrefundable.

Can I change an equity account commission structure from flat fee to per share or vice versa?

TradeStation allows you to change the commission structure in your equity account once, as a courtesy.

If I elect to place the TradeStation platform in suspense, can I access my account information on the TradeStation website?

Yes, our Client Services Department can provide you with a login that can only be used on the TradeStation website.

How much am I charged for monthly access?

Access to the award-winning TradeStation desktop, web trading and mobile apps, as well as our most powerful add-on components, RadarScreen® and OptionStation Pro®, is provided at no additional charge to non-professional per-trade equities customers on the published $5 per trade plan. Other non-professional accounts or commission plans will be charged a $99.95 monthly account service fee, plus fees for real-time exchanges to which you are subscribed. The account service fee is waived if you meet the minimum trading requirements. Additional add-on software and trading apps are available for subscription for which a monthly fee may apply. Per-share and unbundled accounts include access to delayed quotes only. Streaming real-time quotes are available for an additional monthly fee.

Does the Trade Desk charge for trades that it executes for me?

Yes, you will be charged $20 per futures trade and $50 per equities trade executed by the Trade Desk.

When must I call Client Services to cancel my subscription/brokerage access to prevent further billing?

You must call our Client Services Department prior to month’s end to cancel your subscription to the TradeStation platform to prevent billing for the following month.

Where can I find a glossary of common trading terms?

Visit the TradeStation University Trading Glossary for definitions to common trading terms.

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Opening an Account

How do I open an account with TradeStation?

There are two ways you can open an account with TradeStation.

  • If you are a U.S. resident with a valid taxpayer identification or Social Security number, the fastest, most convenient way to open a futures or equities/options account is by using our online application process. You may use this process to open individual, tenants in common, joint tenants with right of survivorship and traditional/Roth/SEP IRA accounts. You can open multiple accounts across multiple asset classes during your session.
  • For U.S. residents who wish to open a futures IRA account, international residents or applicants establishing an account(s) on behalf of an entity, paper applications are required. You may obtain account opening forms online in PDF format for all asset classes for the following account types: Roth and traditional IRA, sole proprietorship, corporation, partnership, trust and Limited Liability Company. For these options, you will need to print, sign and mail these forms once completed.

What information do I need to provide to complete an application?

All applicants must provide basic identifying information such as name, date of birth, permanent address and, if applicable, valid Social Security or tax ID number.

Applicants are also required to provide details of their financial condition and investment experience, such as annual income, total and liquid net worth, years of trading experience and activity in each asset class.

For international clients, a valid passport and address verification dated within the last 60 days are required. Acceptable forms of address verification include, but are not limited to, utility bills, bank or brokerage statements and lease agreements.

What supporting documents are required to establish an entity account such as a corporation, limited liability company (LLC) or partnership?

The documents listed below are required. Please be sure to include all the documents applicable to your firm for all entities that are a part of your firm. For example, a limited partnership that has a Limited Liability Company as the general partner must provide all applicable documents for both the limited partnership and Limited Liability Company.

Limited Partnership
  • Certified Certificate of Limited Partnership
  • Partnership Agreement
  • Subscription Agreement (if used for investing partners)
  • Private Placement Memorandum (if used in raising capital)
Corporation
  • Certified Articles or Certificate of Incorporation
  • Bylaws
  • Corporate Resolutions reflecting current officers and directors
  • Subscription Agreement (if used for investing stockholders)
  • Private Placement Memorandum (if used in raising capital)
Limited Liability Company
  • Certified Articles Of Organization
  • Operating Agreement
  • Subscription Agreement (if used for investing members)
  • Private Placement Memorandum (if used in raising capital)
Trust
  • First and last page of the trust
Sole Proprietorship
  • State registration document

What is difference between joint with rights of survivorship (JWROS) and joint tenants in common (JTIC) accounts?

Joint tenants with rights of survivorship (JWROS) is an account in which each account owner has an equal and undivided interest in the cash and securities in the account. Upon the death or declaration of incompetency of any account owners, account ownership passes to the survivor(s).

Joint tenants in common (JTIC) is an account in which each owner has a percentage interest in the account. Upon the death or declaration of incompetency of any of the account owners, the deceased owner’s percentage interest is retained by that owner’s estate and is not passed to the surviving tenant(s).

Can I select a trust to be the beneficiary to my IRA account?

No. However, IRS Publication 590 provides guidance as to how a trust may be named as a beneficiary if certain requirements are met. Please visit www.irs.gov for more information. If you wish to name a trust as your beneficiary, TradeStation requires a legal opinion indicating that your trust meets the requirements outlined in IRS Publication 590.

What documents are required to open a beneficiary IRA?

The following items are required:

  • Equities IRA application
  • Decedent’s death certificate
  • Most recent account statement.

Am I a Professional or Non-Professional data subscriber?

You are deemed a “Non-Professional” data subscriber if you meet all of the following requirements:
  • You are either a natural person or a qualifying trust.
  • You will use the data for your personal investment (non-business).
  • You do not meet any of the requirements for a Professional data subscriber noted below.
You are deemed a “Professional” data subscriber if you meet any of the following requirements:
  • You are registered or qualified with the SEC, CFTC, any state securities agency, any securities exchange/association or any commodities/futures contract market/association.
  • You are engaged as an investment advisor as defined in the Investment Advisors Act of 1940.
  • You are employed by a bank or other organization exempt from registration under federal and/or state securities law to perform functions that would require you to be so registered or qualified if you were to perform such functions for an organization not so exempt.

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Funding an Account

Please visit our Stocks & ETFs Funding Instructions and Futures Funding Instructions pages for funding instructions.

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Account Management

How do I contact TradeStation?

We provide a variety of ways for you to contact TradeStation. Visit the Contact Us page of our website to find contact information for the department that relates to your specific question or concern.

Where can I view my account information online?

Information about your account can be found online in the TradeStation Client Center.

How often is my account information updated online?

Your online account information is updated daily.

Can I change my username or password information online?

Yes. Log into the TradeStation Client Center and select the Customer Profile tab. Then select Security & Passwords from the left menu. From there, you can update your username and password.

Can I add and change my account features?

Yes. Log in to the TradeStation Client Center and select the Customer Profile tab. To add or change your account features, select Software & Data Subscriptions from the menu to the left. From there, you can update or add account features.

How do I update my contact information?

Log in to the TradeStation Client Center and select Contact Information from the left menu. From there, you can update your phone numbers, email and addresses.

How do I update my payment information?

Log in to the TradeStation Client Center and select Payment Information from the left menu. From there you can update your payment information.

Can I link multiple accounts to one login?

Yes. Please contact TradeStation Client Services to request this service.

How do I calculate the commission for an order I want to place?

Within the Pricing tab on the TradeStation website, select the specific product tab to access the commissions and plans applicable to your order type.

When will I see the proceeds from my sales in my account?

The proceeds from sales will be available T+1 from the session date of the sale.

How do I receive confirmations?

Confirmations are available through the TradeStation Client Center.

Does TradeStation send monthly account statements?

Account statements are available through the TradeStation Client Center.

Does TradeStation provide year-end tax information?

A P/L calculation is provided to all accounts with activity in the prior year, excluding activity on foreign exchanges and foreign accounts

When must I place my platform in suspense in order to prevent further billing?

Your access to the TradeStation platform must be placed in suspense by the end of the previous month in order to prevent further billing.

If I elect to place the TradeStation platform in suspense, can I access my account information on the TradeStation website?

Yes. The Client Services Department can provide you with a login that will allow access to the TradeStation website.

How can I close my account?

To close your account, please contact TradeStation Client Services.

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