QA Escalation & Triage Support Engineers (2)
Plantation, FL
|
Posted on August 24,2011
The incumbent will be responsible for triage and escalated support for all TradeStation applications. The position encompasses the creating of incident reports in our support ticket applications and TFS bug tracking systems. The position requires strong customer service and communication skills.
Responsibilities:
- Trouble shooting, documenting and following up on all support escalated incidents from any of our TradeStation applications.
- Management, analysis and creation of support incident reports.
- The incumbent will be trained as backup for our web API developer support desk.
Requirements:
- Must possess strong communication skills and be a team player that is assertive and goal-oriented, who can also work on repetitive tasks as needed to achieve those goals with limited supervision.
- One to three years supporting complex Client Server or web technologies, HTML 5, C#, java script and .Net based systems is required.
- Web base API support experience preferred.
- Associate or Bachelor’s degree in Computer Science or related field is required.
- Knowledge of Financial Markets is a plus.