We've created this reference section in order to provide you with easily accessible answers to the questions we are most often asked by our customers. It has been divided into categories so that you can find the information you're looking for as quickly as possible. If you are still unable to find the answer to your question after reviewing our frequently asked questions, please contact us at 800.871.3577 or 954.652.7920 or send an e-mail to ClientService@TradeStation.com.

Electronic Futures Trading (Electronic symbols only)

Non-Electronic Futures Trading (Pit only, or Pit and Electronic, symbols)

Requirements

Market Data

Updates/Service Packs

Compatibility

EasyLanguage

1. Why should I choose TradeStation as my trading platform?
Award-winning TradeStation is designed to help you test custom buy and sell rules on over 20 years of historical data--and then automate the execution of your equities, options and futures trades in real-time***. Plus, enjoy low active trader pricing--$.01 to as low as $.006 per share for equities, $1 per contract for options, $2.50 per side for E-Mini futures and commission-free forex trading with small spreads.****

2. What documents do I need to open an account?
You are required to fill out, sign and submit the TradeStation Securities Account Agreement. Additional forms and agreements may be required based on the account type and the account services you choose (options trading, third-party trading authority, etc.). There are additional agreements required to use the software and data services provided on the TradeStation Platform. You may view or download forms from this Web site for any account type in PDF format.

3. What are the minimum account opening requirements?
To open an account you must meet the following minimum account opening requirements:

• Annual net income of at least $50,000 and liquid net worth of at least $75,000

• At least 2 years of active trading experience

• Minimum initial Equities account balance: $30,000 for Pattern Day Trading   Accounts, $10,000 for Non-Day Trading Accounts. Please review Maintenance   Requirements

• Minimum initial Futures or Forex account balance of $5,000; Minimum initial   Futures or Forex IRA account balance of $10,000

• Ability to use risk capital of at least $50,000

• Trading activity will be speculative and high-risk in nature with the objective
  of short-term trading profits

4. What and when will I be billed for access to the TradeStation electronic trading platform?
As a TradeStation Securities brokerage client, a $99.95 Base Platform Fee will be debited from your account each month. It includes OptionStation, access to the TradeStation electronic trading platform, delayed data for all major U.S. Equities and Futures exchanges and streaming News. Equities, options, futures or forex accounts with a balance of $1 million or more on the last day of the previous calendar month, equities accounts executing 250,000 shares or more in the previous calendar month, futures accounts executing 500 or more round-turn contracts or 1,000 or more round-turn security futures contracts in the previous calendar month, options accounts executing 2,500 or more contracts in the previous calendar month or forex accounts executing 500 or more round-turn lots in the previous calendar month will not be charged the Base Platform Fee, or the RadarScreen® monthly fee (if applicable), in the following month.

We will waive the TradeStation Base Platform Fee, and RadarScreen fee (if applicable), for new accounts based on proof of prior trading activity at another firm. You will need to prove that your trading activity is greater than 250,000 shares per month, 500 round-turn futures contracts per month, 1,000 or more round-turn security futures contracts per month, 500 or more forex deals per month or 2,500 options contracts per month by providing us with copies of past statements indicating this trading activity before your TradeStation Securities account is funded. If verified, your Base Platform Fee, and RadarScreen and fee (if applicable), will be waived through the end of the month that you fund your account and for the following month. For example, if you fund your account on May 10, your Base Platform Fee, and RadarScreen fee (if any), will be waived for May and June. You will be billed for real-time exchange fees and optional services you have chosen outside of the basic package, regardless of your trading activity.

All billing is generally done on the first of every month so that data and exchange fees are paid in advance for the upcoming month. You will not be billed until your account is funded. Your Base Platform Fee for the first month will be pro-rated from this date. Per exchange regulations, exchange fees cannot be prorated. If you choose one of these services, you will be charged the full exchange fee on the billing date.

5. What's the fastest way to fund or make a deposit to my account?
In most cases, the fastest way to have funds deposited to your brokerage account is by transferring money electronically (i.e., a wire transfer or ACH transaction) from one of your existing bank or brokerage accounts, with an identical title on the account, to your TradeStation Securities account. For a wire transfer, this is usually a same-day process, unless the transfer request is placed by your bank after 12:00 p.m., ET, in which case funds will usually be available the next business day. For an ACH transfer, the transaction time is between 24-48 hours and you will need to complete the Authorization Agreement for Direct Payments form and return it to us along with a voided check or deposit slip. For more information on transferring funds electronically, or other methods of making deposits, please go to the Deposits and Funding page.

6. Where can I find forms to make changes to my account?
We provide the most common account change forms online. On the main My Account menu, simply choose the "Update an Account" option and then choose the type of change you would like to make to access the necessary forms. If you do not find the type of account change you would like to make listed here, you can contact us at 800.871.3577 or 954.652.7920.

7. How can I give another person trading privileges?
You can give another person trading privileges on your account by submitting a third-party trading authorization form to us. You can access this form online by simply choosing "Update an Account" on the main My Account menu. Then, under the Trading Related Account Changes section, click the PDF icon next to "Give third-party trading authorization."

8. What account protection does TradeStation Securities offer?
TradeStation is a member of SIPC, which protects TradeStation’s client equities accounts up to $500,000 (including $100,000 for claims for cash). In addition, we have arranged excess account protection through HSBC Insurance Brokers, underwritten by of the Lloyd’s of London group, up to a $300 million aggregate limit for all accounts. Therefore, if your claims for cash and securities were to exceed the SIPC coverage (after all cash and securities held in your equities accounts are returned to you), TradeStation will use the additional protection provided to cover your remaining claims, up to $24.5 million per account. Currently, our combined SIPC and excess SIPC account protection will cover all TradeStation equities accounts in the very unlikely event TradeStation became insolvent and was unable to distribute to its clients any of their account assets. While we are proud to offer this account protection, please remember that it applies only in the unlikely case of TradeStation's insolvency, and does not cover market risk, which is the risk inherent in a fluctuating market. Additionally, SIPC and excess SIPC coverage do not cover currency, interests in gold and silver, commodity or financial futures contracts, commodity or futures options, or forex deals.**

Futures funds are held and futures trades are cleared through R.J. O'Brien and Associates, Inc., one of the oldest and best known independent futures brokerage firms in the industry. A privately owned Futures Commission Merchant founded in 1914, RJO is a founding member of the Chicago Mercantile Exchange, a member of the NYBOT, and a full clearing member of the CBOT, NYME and the COMEX.

9. How much interest does an account earn?
Only equities accounts earn interest, and only on amounts in excess of $10,000. The rate is tied to the Broker Call rate. Please call our Client Service department at 800.871.3577 or 954.652.7920 for additional information.

10. What are the house margin requirements?
The initial requirement for placing a trade on margin for stocks priced $5.00 and higher is 50%; for stocks priced $4.99 and less it is 100%. The maintenance requirement for stocks priced $5.00 and higher is 35%; for stocks priced from $3.00 to $4.99 it is 50%; and for stocks priced less than $3.00 it is 100%. For additional information, please click here to view Equities Account and Margin Requirements.

Please click here to view Options Account and Margin Requirements.

Please click here to view Futures Margin Requirements.

11. What are the TradeStation Securities' commission rates?
TradeStation Securities offers you an all-inclusive commission structure for both equities and futures with no ticket charges, and which includes all ECN fees. Click here to visit our Fees page.

12. How do I withdraw funds from my account?
If you would like to withdraw funds from your account, please use our Outgoing Wire Transfer Form. Our Miscellaneous Fees page lists applicable fees. You can also request a check or transfer by calling Brokerage Client Services at 800.871.3577 or 954. 652.7920.

13. If I have more than one account, can they be linked together?
Yes. Additional TradeStation 8 platforms may be useful when giving third-party trading authorization to another person. Whenever an order is placed for an account, either from TradeStation 8 or by calling the trading desk, the order is then reflected in all TradeStation 8 platforms that are linked to that account. A $99.95 monthly Base Platform Fee will be charged for each additional linked TradeStation 8 platform. Additionally, you will be billed for optional real-time exchange fees you have chosen for each linked TradeStation 8 platform. If you would like additional TradeStation 8 platforms, please call 1.800.871.3577 or 954.652.7920.

14. If I have more than one TradeStation platform and I execute on 250,000 shares, 2,500 options contracts or 500 round-turn futures contracts in a calendar month, how many monthly Base Platform Fees will be waived in the following month?
For equities and options accounts, for every 250,000 shares traded or 2,500 options contracts executed, one Base Platform Fee, and the RadarScreen fee (if applicable), will be waived. For example, let's say you had three equity accounts and had three TradeStation platforms linked to your accounts. If the combined activity of all three accounts for one month was 500,000 shares, the following month two of the three Base Platform Fees, and RadarScreen monthly fees (if applicable), would be waived. So you would only be billed one $99.95 Base Platform Fee (and RadarScreen fee, if applicable), plus whatever fees apply for the optional features and real-time data exchanges you have chosen to receive.

For futures accounts, for every 500 round-turn contracts traded, or every 1,000 security futures contracts traded, one Base Platform Fee, and RadarScreen fee (if applicable), will be waived. For example, let’s say you had three Futures accounts and had three TradeStation platforms linked to your accounts. If the combined activity of all three accounts for one month was 500 round-turn futures contracts and 1,000 round-turn security futures contracts, the following month two of the three monthly Base Platform Fees, and RadarScreen fees (if applicable), would be waived. So you would only be billed one $99.95 Base Platform Fee (and RadarScreen fee, if applicable), plus whatever fees apply for the optional features and real-time data exchanges you have chosen to receive.

For forex accounts, for every 500 or more round-turn lots executed in the previous calendar month, one TradeStation Base Platform fee and the RadarScreen monthly fee (if applicable) will be waived.

Additionally, for every $1 million you have across all accounts in your name (both Equity and Futures) on the last day of a calendar month, one TradeStation monthly Base Platform Fee, and RadarScreen fee (if applicable), will be waived in the following month.

Please visit our Web site for relevant risk disclosures.

15. How do I set up TradeStation on a second computer?
You can access TradeStation on as many computers as you like as long as you download the platform to each computer. You can download at https://www.tradestation.com/downloadplatform. However, you cannot be logged into TradeStation on more than one computer at a time. If you would like to run TradeStation on a second computer simultaneously, then you must request a second user name and password from Client Services. If you are a brokerage client you can contact Client Services at 1-800-871-3577. If you are a subscriber, call 1-800-292-3442. Please note that you will be charged a monthly platform fee for each additional user name that you request.

1. What’s the minimum deposit required to open a TradeStation Securities account?
The minimum deposit required to open an equity trading account with us is $30,000 for Pattern Day Trading Accounts and $5,000 for Non-Day Trading Accounts. To determine which type of account applies to you, maintenance requirements for each account are listed below:

Pattern Day Trading Accounts: Based on NASD and NYSE day trading rules, any account that places 4 day trades in a 5-trading-day period is permanently deemed to be a “Pattern Day Trading” account. Pattern Day Trading Accounts must maintain a minimum daily equity balance of US $25,000. If the account balance falls below $25,000, trading is restricted to closing transactions only until the account balance is increased to $25,000.

Non-Day Trading Accounts: Non-Day Trading Accounts (an account that has never placed 4 day trades in a 5-trading-day period) must maintain a minimum daily equity balance of at least $5,000. Non-Day Trading Accounts with balances less than $25,000 are restricted to 3 opening transactions per day, less the number of day trades made in the preceding 4 trading days. For example, if you have made 2 day trades in the preceding 4 trading days, you will be permitted to place 1 new opening transaction (Buy or Sell Short) on the current day. You will still be able to place as many closing transactions (Sell, Cover) as you would like on the current day. Based on NASD and NYSE day trading rules, an account which places 4 day-trades in any 5-day period will be deemed to be a “Pattern Day Trading” account permanently. See “Pattern Day Trading Account” requirements above.

2. What TradeStation Securities accounts can I apply for online?
You can apply for and complete account-opening forms for Individual, Tenants in Common, Joint Tenants with Right of Survivorship, Sole Proprietorship, IRA, Roth IRA, SEP IRA, Corporation, Partnership, Trust and Limited Liability Company accounts online. Visit the Opening an Account section of our Web site to apply for an account now.

3. How do I enable my account for margin?
All TradeStation Securities accounts are automatically opened as margin accounts unless otherwise prohibited.

4. How do I know that the TradeStation Securities Web site is secure?
For your protection and privacy, all information you enter on our site is encrypted before it leaves your computer using the latest 128-bit SSL encryption technology. You will know when the SSL encryption technology is activated when you see a lock in the lower right corner of your Internet Explorer browser. This means that the information being transmitted between your computer and the TradeStation.com servers is encrypted and cannot be read by anyone else.

5. What services are offered to active traders?
TradeStation Securities offers the same high-quality brokerage services to all of its clients. Check our Fees page for details.

6. How do I contact TradeStation Securities?
We provide a variety of ways for you to get in touch with the various departments at TradeStation Securities. Visit the Contact Us area of our Web site to find contact information for the department that relates to your specific question or concern.

7. Where can I find help on getting started with TradeStation?
We've created a series of interactive tutorials covering the basic areas of TradeStation. They are designed specifically to help you get started quickly and easily. You can access these interactive tutorials from directly within TradeStation by simply clicking on "Help" in the Main Menu or on the "Support" group on the Shortcut Bar.

1. What's the minimum deposit required to open a TradeStation Securities futures account?
The minimum deposit required to open a futures trading account with us is $5,000. The minimum deposit required to open a futures IRA account is $10,000.

2. Can I trade both electronic and pit (non-electronic) futures with my TradeStation Securities futures account?
You can trade both electronic futures and non-electronic futures through the TradeStation Futures platform. However, you can also trade electronic only contracts through the TradeStation Order Bar, which is what we recommend if you trade any electronic futures. In order to trade through both the TradeStation Order Bar and the TradeStation Futures platform, you will need to open two separate futures accounts with us. This is because electronic futures are traded directly through the TradeStation Order Bar, while non-electronic futures are traded through the TradeStation Futures platform, which must be accessed from a different account.

If you only wish to trade only the electronic futures listed below, you will only need one futures account.

Similarly, if you only wish to trade non-electronic markets, you will only need one futures trading account.

If you need to open a second futures trading account, please contact Brokerage Client Services at 800.871.3577 or 954.652.7920.

3. What account types can I open, and how do I get the account forms?
You can apply for and complete account-opening forms for Individual, Tenants in Common, Joint Tenants with Right of Survivorship, Sole Proprietorship, IRA, Roth IRA, SEP IRA, Corporation, Partnership, Trust and Limited Liability Company accounts online. Visit the Opening an Account section of our Web site to apply for an account now.

4. How secure are my funds? What is the clearing firm?
Futures funds are held and futures trades are cleared through R.J. O'Brien and Associates, Inc., one of the oldest and best known independent futures brokerage firms in the industry. A privately owned Futures Commission Merchant founded in 1914, RJO is a founding member of the Chicago Mercantile Exchange, a member of the NYBOT, and a full clearing member of the CBOT, NYMEX and the COMEX.

5. How do I get my monthly statements?
Monthly account statements are provided by our futures clearing firm, R.J. O'Brien.

6. What are your commissions for futures and futures option trades?
Please visit our Fees page for full details on our commissions and discounts.

7. To what domestic markets do I have direct-access connectivity?
If you are trading electronic futures only through the TradeStation Order Bar, you will have access to all domestic futures products that trade exclusively in the electronic venue.

If you are trading electronic and pit with the TradeStation Futures platform, you will have direct connections to all U.S. futures markets, including the S&P 500, the S&P E-mini, the Dow Jones Index, the Dow E-mini, the Nasdaq, the Nasdaq E-mini, major currencies, bonds, and foreign markets such as DAX, Bobl, Bund and more.

8. To what international markets do I have direct-access connectivity?
With the TradeStation Futures platform, you will have 24-hour access to major world markets.

9. What are your hours for the trading desk?
Futures Trading Desk Regular Hours are Monday - Friday 7:30 a.m. - 5:00 p.m. ET and After Hours (Limited) are Sunday - Friday 6:00 p.m. - 5:00 p.m. ET. Please call 800.837.8951 or 954.652.7930.

10. What account management information can I view online?
TradeStation will provide you with instant access to real-time futures trading account information, including:

• Open Orders
• Filled Orders
• Canceled Orders
• Parked Orders
• Account status
• Fund status
• Real-time net profit/loss
• Real-time buying power and margin data

11. How often is my online account information updated?
Your futures account information is updated in real-time, tick-by-tick.***

1. What's the minimum deposit required to open a TradeStation Securities forex account?
The minimum deposit required to open a forex trading account with us is $5,000. The minimum deposit required to open a forex IRA account is $10,000.

2. What account types can I open, and how do I get the account forms?
You can apply for Individual, Joint, Sole Proprietorship, IRA, Roth IRA, SEP IRA, Corporate, Trust, Limited Liability Company and Partnership forex trading accounts. Visit the Opening an Account section of our Web site to apply for an account now.

3. How secure are my funds? What is the clearing firm?
Forex funds are held and forex trades are cleared through R.J. O'Brien Foreign Exchange Inc., an affiliate of R.J. O'Brien and Associates, one of the oldest and best known independent futures brokerage firms in the industry.

4. How do I get my monthly statements?
Monthly account statements are provided by our forex clearing firm, R.J. O'Brien, through the DealBook FX platform.

6. What are your commissions for forex trades?
Forex trades are commission-free through a third-party online application with R.J. O'Brien Foreign Exchange Inc. as counterparty to all forex transactions. Please visit our Fees page for full details.

7. What are your hours for the trading desk?
Desk Regular Hours are Sunday 6:00 p.m. - Friday 5:00 p.m ET.

8. What account management information can I view online?
TradeStation will provide you with instant access to real-time forex trading account information, including:

• Open Orders
• Filled Orders
• Canceled Orders
• Account status
• Fund status
• Real-time net profit/loss
• Real-time buying power and margin data

9. How often is my online account information updated?
Your forex account information is updated in real-time, tick-by-tick.***

1. Does TradeStation Securities send monthly account statements?
Statements are sent monthly unless there is no account activity, then statements are sent quarterly. Electronic receipt of statements is free, however, there is a $1.00 fee per statement if you choose to have them sent to you via U.S. Mail.

2. Does TradeStation Securities provide year-end tax information?
We or our clearing firms send required year-end tax information.

3. How do I check for my day trading and my overnight buying power?
You can find your day trading and overnight buying power in the Balances tab of the Trade Manager for equities and electronic futures.

4. What is your overnight margin rate?
The rate depends on the size of the debit balance and is tied to the Broker Call Rate. The base rate is set at TradeStation Securities' discretion with reference to commercially recognized interest rates, such as the broker call loan rate. Margin rates may change without notice as the TradeStation base rate changes. View our current Broker Call Rate.

5. How do my trades appear on my trade confirmations and monthly statements?
For equities accounts, trades are listed in date order.

For futures accounts, on the monthly statement and confirmation, trades are listed in date order, after the contracts are offset. The profit and loss is shown for each set of closed positions, with a total at the end of the statement.

6. What kind of account information can I view online?
Information about your account can be found online in the TradeStation TradeManager's Balances tab. Following is a list of the different fields of information you can find there.

TradeStation Futures Platform – Pit and/or Electronic symbols

• Open Orders
• Filled Orders
• Canceled Orders
• Parked Orders
• Account Status
• Fund Status
• Real-time net profit/loss

Additionally, for equities, options and futures electronic symbols only, the TradeStation container's status bar will allow you to quickly see your:

Number of open positions

• Buying power
• Unrealized P/L
• Realized P/L

In the positions tab you can see the following information for individual positions:

• Average cost basis (per share)
• P/L per share
• Total P/L
• Color coding (to easily distinguish profitable and non-profitable positions)

Plus, in the PositionGraphs™ you can find information on:

• Individual positions P/L
• Real-time present run-up and run-down of positions
• Real-time greatest run-up of positions
• Real-time greatest drawdown of positions
• Thermograph styled color coding to show bid directional ratios

7. How often is my online account information updated?
Your online account information is updated in real-time, tick-by-tick, including dynamic sorting of the columns found in each tab of the TradeManager.

8. How do I know when my deposit has been posted to my account?
Your deposit will be displayed in TradeStation's TradeManager the day after it is posted. If your deposit is made with a personal check it will be held for 5 days and will show as uncleared funds.

9. Can I change my User Name or Password information online? What about adding and changing account features?
Yes. On the main My Account menu, simply choose "Change User Name Or Password." To add or change your account features, on the main My Account menu simply choose "Change Optional Features and Data Services." To make changes to your personal information, please call our Client Service department at 800.871.3577 or 954.652.7920.

10. How do I transfer funds from one account to another?
You may transfer funds from one account to another account. However, the name and type of the account from which you are transferring must match the name and type of the TradeStation Securities account to which the transfer is being made. If the names and types of account are not identical, you must establish a new TradeStation Securities account with the same name and type as the account from which the transfer is being made to TradeStation Securities.

11. Can I transfer retirement assets?
Yes, with a written request signed by all account holders, you may transfer retirement assets to a TradeStation Securities account. However, certain restrictions do apply if you are transferring retirement assets such as IRAs and Keoghs. In addition, the name and type of the account from which you are transferring must match the name and type of the existing TradeStation Securities account to which the transfer is being made.

You may call our Client Service department at 800.871.3577 or 954.652.7920 to learn additional information and restrictions.

12. Can I transfer margin and/or options positions to TradeStation Securities?
If you are transferring margin and/or options positions, you must have an approved margin and/or options application with TradeStation Securities. In addition, the name and type of the account from which you are transferring must match the name and type of the TradeStation Securities account to which the transfer is being made. Margin is available only for non-retirement brokerage accounts. For further details, please call our Client Services Department at 800.871.3577 or 954.652.7920.

1. How do I place an Equities trade?
TradeStation Securities provides integrated, intelligent direct-access order execution from within TradeStation. Electronic trades for equities can be placed directly from the OrderBar, Hotkeys, Macros or the Matrix window in TradeStation. You can also place a trade by calling our Trading Desk at 800.871.3563 or 954.652.7915. Orders placed by phone will be charged an additional $20 per trade.

2. What kind of short sale inventory does TradeStation Securities offer?
TradeStation Securities attempts to provide a robust short sale inventory via direct relationships with lending counterparties, as well as participation in the Loanet sytem.

3. How can I calculate the commission for an order I want to place?
The commission for your order is 1 cent per share up to 500 shares and .6 cents per share for each share over 500. These prices include ECN fees, and there are no ticket fees or brokerage pass-through fees.

4. How much do you charge for partial fills?
TradeStation Securities does not charge additional base commissions (tickets) for partial fills completed on the same day for the same original order. Per share commission charges will apply as usual to all executed shares of an order independent of single or multiple fills. You will not be charged any additional fees for ticket charges, ECN charges, or brokerage pass-through fees.

5. What kinds of securities will I be able to trade electronically?
As a TradeStation Securities client, you have the ability to trade The Nasdaq National Market, The Nasdaq SmallCap Market, and listed securities (such as the NYSE and AMEX markets) electronically.

6. What order types does TradeStation support?
TradeStation supports the following types of orders:

7. What durations does TradeStation support for orders to remain active?
Equity order durations supported include Day, Day + (for extended hours trading), GTC (Good 'til Cancelled, GTC +, GTD (Good 'til Date), GTD +, 1, 3 and 5 minute, OPG (at the Opening), FOK (Fill or Kill) and IOC (Immediate or Cancel).

8. How do I cancel an order?
Unexecuted orders will automatically cancel (expire) when the duration of the order ends. For example, if you send the order with a duration of 3 minutes, it will automatically cancel if it is not executed within 3 minutes. Or, if you send the order as a day order, it will be canceled at the end of the 'core' trading session (4:00 p.m., ET) if it is not executed prior to such time. (Unless another duration is designated, all orders will be day orders.) You may also cancel an order manually before the duration you set by either clicking the Cancel button in the order bar, or by right-clicking on the order in the TradeManager and selecting to cancel the order. Other features are also available to let you cancel all open orders for a particular symbol, or all open orders for all symbols.

9. Can I cancel or replace a partially executed order?
Partially-executed orders can be canceled the same way as described in the answer to question No. 8 above. All open orders can be canceled because TradeStation considers all orders as "open" until expired, canceled by the user, or filled completely. Limit and Stop market orders can be replaced via the Order bar, Matrix or TradeManager.

10. What information do I get online about the status of my orders?
TradeStation is designed to update you immediately, in real-time, to any changes to the status of your order. The different status possibilities for your orders include, but are not limited to:

• Sending - Order is being sent to the ECN/exchange/market maker
• Sent - Order has been routed and dispatched to the ECN/exchange/market maker
• Received - Order has been received by the ECN/exchange/market maker and is live
• Cancel Sending - Cancel request is being sent to ECN/exchange/market maker
• Cancel Sent - Cancel request has been dispatched to the ECN/exchange/market maker
• Cancel Received - Cancel request has been received by the ECN/exchange/market maker
• UROut - Your order is out of the market
• Filled - Order has been filled
• Partial Fill/Alive - Your order has been partially filled and an order for the remaining shares is still alive
• Partial Fill/UROut - Your order has been partially filled and an order for the remaining shares is no longer in the market
• Expired - Time limit of the order has expired
• Rejected - Order was rejected for some reason

11. How will customers receive confirmations?
Confirmations for all orders will be sent by us or the clearing firm via regular mail on the day after the trade is placed, unless you have agreed to receive solely electronic confirmation and account statements. There is no charge for electronic confirmations or other statements. However, equity accounts also receiving confirmation or other statements sent via U.S. Mail will incur a $1 fee per mailing.

1. How do I place a Futures trade?
Depending on the type of futures trading you do, TradeStation Securities provides two different methods of placing futures trades.

If you trade only electronic futures markets, TradeStation Securities provides integrated, direct-access order execution from within TradeStation. Electronic trades for futures can be placed directly from the Order Bar of TradeStation. More detailed information on Electronic Futures Trading (Electronic symbols only) in TradeStation is provided below.

If you plan on trading Pit (or Pit and Electronic) futures, TradeStation Securities enables you to place futures trades through the TradeStation Futures platform. If you wish to trade both pit and electronic futures, you will be required to open and fund a second futures account. More detailed information on Non-electronic Futures Trading (Pit and/or Electronic symbols) using the TradeStation Futures platform is provided below.

You can also place a trade by calling our Futures Trading Desk at 800.837.8951 or 954.652.7930. Orders placed by phone will be charged an additional $20 per trade.

2. What are the futures trading hours?
Hours are set by individual exchanges and may change. To view the most current trading hours for futures exchanges please visit www.cbot.com, www.nymex.com, www.cme.com, and www.onechicago.com.

Electronic Futures Trading (Electronic symbols only)

1. What kinds of futures will I be able to trade via the TradeStation Futures Order Bar?
As a TradeStation Securities client, you have the ability to trade the futures listed below electronically, through the TradeStation Futures Order Bar. Other markets will be available to trade electronically in the future.

2. How can I calculate the commission for an order I want to place?
The commission for your order is $2.50 per side, per contract, for E-minis, $1.10 per side, per contract, for Security Futures and $6.99 per side, per contract, for all U.S. Futures.

3. What futures order types does TradeStation support?
TradeStation supports the following futures order types:

• Market order
• Limit order (buy or sell)
• Stop Market
• Stop Limit
• Stop
• Cancel/Replace Stop Market

4. How do I cancel an order?
Unexecuted orders will automatically cancel (expire) when the duration of the order ends. For example, if you send the order as a day order, it will be canceled at the end of the trading session if it is not executed prior to such time. You may also cancel an order manually before the duration you set by either clicking the Cancel button in the order bar, or by right-clicking on the order in the TradeManager and selecting to cancel the order. Other features are also available to let you cancel all open orders for a particular symbol, or all open orders for all symbols.

5. Can I cancel or replace a partially executed order?
Partially-executed orders can be canceled the same way as described in the answer to question number 5 above. All open orders can be canceled because TradeStation considers all orders as "open" until expired, canceled by the user, or filled completely.

6. What information do I get online about the status of my orders?
TradeStation is designed to update you immediately, in real-time, to any changes to the status of your order. The different status possibilities for your orders include, but are not limited to:

• Sending - Order is being sent
• Sent - Order has been routed and dispatched
• Received - Order has been received and is live
• Cancel Sending - Cancel request is being sent
• Cancel Sent - Cancel request has been dispatched
• Cancel Received - Cancel request has been received
• UROut - Your order is out of the market
• Filled - Order has been filled
• Partial Fill/Alive - Your order has been partially filled and an order for the remaining shares is still alive
• Partial Fill/UROut - Your order has been partially filled and an order for the remaining shares is no longer in the market
• Expired - Time limit of the order has expired
• Rejected - Order was rejected for some reason

7. How will customers receive confirmations?
Confirmations for all orders will e-mailed on the day after the trade is placed, at no charge, unless you have agreed to receive solely electronic confirmation and account statements. If you choose to have confirmations mailed to you, there will be a $1 fee per mailing.

Non-Electronic Futures Trading (Pit and/or Electronic symbols)

1. How do I download the TradeStation Futures platform?
You will need to navigate to this URL: http://www.tradestation.com/tradestationfutures/

2. How do I log on to the TradeStation Futures platform?
You can log on to the Futures Order Entry screen by clicking the TradeStation - Futures icon in the TradeStation program group.

3. How will I receive my user name and password?
A Client Service representative will call you with this information.

4. I entered my user name and password, but was not allowed to enter the system. What should I do?
Please contact our Client Service Department at 800.871.3577 or 954.652.7920.

5. What order types can I enter?
A full range of order types (e.g., limit, market, stop, FOK, etc.) can be implemented. Please contact our Sales department at 800.808.9336 for specific inquiries.

6. What symbols must I use on the order entry page?
TradeStation provides symbol guides that contain this information. You can access them by clicking on the "Preferences" tab in the Account Manager.

7. How do I submit the order?
From the "Futures Orders" screen, enter the specified order into the designated order entry grid. After specifying the order, click the "Create Order" tab. Confirm order details and click on the "Submit New Order" tab to submit the order.

8. How do I cancel an order I placed electronically?
Click on the "Working Orders" tab within the Account Manager menu. Select the relevant order to be canceled and click on the "CXL" tab on the left-hand side of the order summary line

9. What are parked orders?
Parked orders are those that have been created and specified, but have not been submitted for execution. These are orders that can be pre-loaded into a "Parked Orders" grid and submitted at various times during the trading day.

10. What are the margin requirements?
Please contact our Sales department at 800.808.9336 for complete information regarding margin requirements.

11. What are the contract specifications?
Please contact our Sales department at 800.808.9336 for complete information regarding contract specifications.

1. How do I place a Forex trade?
TradeStation Securities enables you to place forex trades through the FX platform, which is provided by R.J. O'Brien Foreign Exchange Inc., who acts as counterparty for, and clears and settles, each forex trade.

You can also place an order by calling our Forex Trading Desk at 800.837.8951 or 954.652.7930.

2. How do I download the FX platform?
You will need to navigate to this URL http://www.tradestation.com/forex

3. How do I log on to the FX platform?
You can log on to the Futures Order Entry screen by clicking the TradeStation - Forex icon in the TradeStation program group.

4. How will I receive my user name and password?
A Client Service representative will call you with this information.

5. I entered my user name and password, but was not allowed to enter the system. What should I do?
Please contact our Client Service Department at 800.871.3577 or 954.652.7920.

6. What order types can I enter?
A full range of order types (e.g., limit, market, stop, OCO, Cancel/Replace) can be implemented. Please contact our Sales department at 800.808.9336 for specific inquiries.

7. What symbols must I use on the order entry page?
TradeStation provides symbol guides that contain this information. You can access them by clicking on the "Preferences" tab in the Account Manager.

8. How do I submit the order?
There are several ways to initiate/submit an order. One way is to click on the "New" tab, enter the specified order, confirm details and submit. Also, you can click on the "FX Dealing Rates" bid or ask (to initiate a sell or buy), confirm details and submit the order.

9. How do I cancel an order I placed electronically?
Click on the relevant order within the "Working Orders" section grid of the application, confirm details, and submit.

10. What are the margin requirements?
Please contact our Sales department at 800.808.9336 for complete information regarding margin requirements.

11. What are the currency pairs specifications?
Please contact our Sales department at 800.808.9336 for complete information regarding currency pairs specifications.

1. Am I automatically approved for options trading in my account?
No. There is a separate process for options trading approval which is initiated when you submit an original signed copy of the Options Information Form and Agreement completed in its entirety. Your account application to trade options will be considered and approved or disapproved based on all relevant factors, including your trading experience. Please click here to view the document titled Characteristics and Risks of Standardized Options.

All approved futures accounts are automatically approved to trade futures options, but you must place futures options trades through the TradeStation Futures platform. If you need to gain access to the TradeStation Futures platform so that you may place futures options trades, please contact our Client Service Department at 800.871.3577 or 954.652.7920.

2. How do I place an options trade?
If your equities account is approved for options trading, TradeStation Securities provides integrated, intelligent direct-access order execution from within TradeStation. Electronic trades for options can be placed directly through the OrderBar of TradeStation. You can also place equities options trades by calling our Equities Trading Desk at 800.871.3563 or 954.652.7915.

To place a futures options trade, you must be trading non-electronic futures contracts through the TradeStation Futures platform. You can also place trade orders by calling our Futures Trading Desk at 800.837.8951 or 954.652.7930.

Please visit our Fees Page for information regarding options commissions.

3. What types of options positions does TradeStation Securities allow?
For equity options, we allow all types of options positions. However, you will only be able to implement those strategies for which your account has been approved. This could include complex strategies such as strangles, straddles, butterfly spread's, naked short options, etc.

For futures trading any types of option positions are allowed. This would include complex strategies such as strangles, straddles, butterfly spread's, naked short options, etc. There are no special approvals for futures options trading, but you must have the required margin to initiate the position and be trading through the TradeStation Futures platform.

1. What is extended hours trading and is there an advantage or added risk to trading during that time?
Extended hours trading means you can trade before the market opens at 9:30 a.m. ET and after it closes at 4:00 p.m. ET via the ECNs' extended trading hours. Traditionally, trading after hours has only been available to professional traders and financial institutions. Major wirehouses electronically release their research reports, including specific upgrades and downgrades on individual stocks, usually between 7:00 a.m. ET and 9:00 a.m. ET each business day. In addition, public companies generally release their earnings results before 9 a.m. ET or after 4 p.m. ET. Through the extended hours trading offered by TradeStation Securities, you'll have the ability to act on this information as it occurs, even after the market is closed. However, extended hours trading has additional risks. Please see our Extended Hours Trading Risk Disclosure Statement.

2. What time does extended hours trading begin, and when does it end?
TradeStation Securities gives you access to extended hours trading using our intelligent direct-access order-routing from 8:00 a.m. ET until 8:00 p.m. ET. However, the exact trading hours vary by ECN as indicated by the colored areas in the table below.

Also, note that while SuperDOT and SuperMontage are not officially open for extended hours trading, they will accept orders from 8:00 a.m. ET until 9:30 a.m. ET and queue the orders to become active at the opening of regular market hours.

3. What stocks can I trade during extended hours trading?
The ability to trade any stock during extended hours depends on that particular stock's liquidity during such time. However, extended hours trading has additional risks. Please see our Extended Hours Trading Risk Disclosure Statement. Assuming there is adequate liquidity, TradeStation Securities gives you the ability to trade The Nasdaq National Market and The Nasdaq SmallCap stocks, NYSE stocks and AMEX stocks during extended hours trading.

4. How can I take advantage of extended hours trading through TradeStation?
Extended hours trades in TradeStation should be placed the same way as trades during regular market hours.

5. What types of orders are allowed?
During extended hours you have the ability to place any type of limit order.

6. What are the commissions for extended hours trades?
The commissions for extended hours trading are the same as those for trades placed during regular market hours. Our commission structure can be found on our Fees page.

7. What are the size limits on orders?
TradeStation Securities does not place size limits on orders placed during extended hours trading. Size limits are determined by limits imposed by the ECNs.

8. Will stocks stop trading on news or other events?
From time to time, an Exchange will halt the trading of a company's stock because of news or other events.

1. What is the cost to use TradeStation if I become a brokerage customer of TradeStation Securities?
A monthly Base Platform Fee will apply unless you trade more than 250,000 shares per month for equity accounts or more than 500 round turn contracts or 1,000 security futures contracts per month for futures accounts, more than 2,500 contracts per month for options accounts or more than 500 round-turn lots for forex accounts. Additionally, for every $1 million you have across all accounts in your name (both Equity and Futures) on the last day of a calendar month, one TradeStation monthly Base Platform Fee, and RadarScreen fee (if applicable), will be waived in the following month.

2. What is included in the monthly Base Platform Fee?
For only $99.95 you'll receive access to TradeStation and OptionStation, delayed data for all major U.S. Equities and Futures exchanges and streaming News with COMTEX Newsroom FrontPage, COMTEX Newsroom Top Headlines, COMTEX Newsroom Financial Updates, COMTEX Public Companies, CustomWires, BusinessWire, PR Newswire, Nelson's Broker, Reuters U.S. Fundamental Data, Summaries and SEC Filings.

3. Will I still have to pay for Nasdaq QuoteView information?
Yes. If you choose to receive Nasdaq QuoteView (formerly Nasdaq Level II) information, a $10.00 monthly fee will apply for this service.

1. Can I use TradeStation at my home and office?
Yes, but not at the same time. However, if you forget to log off at either location and you log on at the other, you will not need to worry. We will detect the former connection and automatically disconnect it, allowing you to connect at your present location. In addition, since TradeStation manages and stores all the data, you will not have any data gaps at either location. If you would like to have the same EasyLanguage analysis techniques and workspaces available on both machines, you will need to import/export them from one machine to the other.

You can export your EasyLanguage studies to a file from the File - Import/Export EasyLanguage menu by moving the file to the other computer via an e-mail attachment or floppy disk and using the same menu selection on the other machine to import the file. You can transfer an open workspace via e-mail attachment automatically by using the File - Send Workspace menu in your TradeStation software. Workspaces may also be saved to a floppy disk by using the File - Save Workspace As menu.

2. Can I work offline?
Yes. TradeStation offers historical and streaming, real-time data through our TradeStation Network. TradeStation caches the data for those symbols that you request onto your hard drive so that you can view this data offline when you're not connected.

3. Can I place trades from within TradeStation?
Yes. If you open a brokerage account with TradeStation Securities you will have access to the intelligent direct-access order routing technology that has been integrated into TradeStation. And not only will that allow you to place equity, options and futures trades from within TradeStation 8, but it's also the first trading platform that combines the speed of direct-access order routing with two powerful advantages that you won't find anywhere else: The power to test and the power to fully automate your own custom trading strategies.

4. Will I be able to get RadarScreen and/or OptionStation?
OptionStation is included in your $99.95 monthly Base Platform Fee. RadarScreen is available as an optional feature within TradeStation for $59.95 per month in addition to the Base Platform Fee. You will have the opportunity to select your optional features upon upgrading, or completing brokerage account-opening forms.

5. Will I still have the TradeStation 4.0 QuickEditor?
Instead of including the QuickEditor, we now include the TradeStation PowerEditor, which provides much greater power and flexibility when using EasyLanguage to write your Analysis Techniques and/or Strategies.

6. Will I still have the Chart Scanner/ Workspace Assistant?
No, TradeStation does not include this functionality.

7. Will I be able to get TradeStation on CD rather than download it?
No, TradeStation is available only as a download. This is because we have integrated an Internet-based approach so that it only downloads the files that you need and will automatically prompt you, upon startup, when a newer version is available.

8. Now that I'll be using TradeStation, can I transfer my license (sell) my old copy of TradeStation?
No, the software license for TradeStation Technologies/Omega Research products is not transferable.

9. Will I still be billed on my credit card for any unpaid portion of my TradeStation 2000i purchase?
Yes, you must pay for TradeStation 2000i in full, as you agreed to do when you acquired it.

1. What are the recommended requirements?
Click here for the list of requirements.

2. Do I still need to subscribe to a data vendor such as eSignal, BMI, PC Quote or DTN?
No, TradeStation is a subscription service, which includes the software, all updates to the software, and all the streaming real-time data that is provided by the TradeStation Network.

3. Does TradeStation use more memory than TradeStation 4.0/2000i?
No, actually TradeStation takes up less memory due to the fact that the GlobalServer is not required, nor is it included, in TradeStation.

4. Does TradeStation use more hard disk space than TradeStation 4.0/2000i?
No, actually TradeStation takes up significantly less hard disk space, since all the data is not required to be saved on your local machine.

1. How much history is available on the TradeStation Network?
The TradeStation Network provides historical price and volume information for virtually every stock, major U.S. futures contract and major index traded in the United States. You'll have up to 35 years of historical daily data and up to 89 years of the Dow Jones Industrial Average, in addition to 17+ years of intra-day data for Equities, 27+ years of intra-day data for Futures, 6 years of intra-day Forex data, and historical and intra-day options data.  TradeStation also includes daily data for futures starting as far back as February 1950.

2. What markets are available on the TradeStation Network?
The TradeStation Network provides data on stocks, indexes, mutual funds, options, futures and forex.

3. How do I fix bad ticks?
Since all the data is saved and maintained by the TradeStation Network, which is operated by us, you no longer have to worry about fixing it yourself. Built into the TradeStation Network is a tick filtering mechanism, which is designed to identify and automatically filter bad ticks and mark those that are suspicious for our Data Network team to investigate. Should you have any data issues, please send an e-mail to our Data Network team at DataIntegrity@TradeStation.com or, to report suspicious ticks only, call 800.327.2238 or 954.652.7190.

1. How will I know that there is a new update/service pack, and how do I download it?
With the TradeStation platform, it's automatic. Upon logging on, we will automatically notify you of a new update, and you will have the option of downloading it then or waiting until later.

2. Is there a cost for updates/service packs?
No, the TradeStation Platform is a subscription service and includes all updates/service packs.

1. Can I install TradeStation on the same machine as TradeStation 4.0/2000i? Will they both work?
Yes, you can install TradeStation on the same machine as TradeStation 2000i or TradeStation 4.0. It will, by default, install to a different directory so that the older applications will be preserved.

2. Will my workspaces from a prior version work in TradeStation? And, will they be automatically converted?
Workspaces created in TradeStation 6 and later versions will be updated automatically to TradeStation. However, due to the vast amount of changes and optimizations that we have made, you will not be able to use workspaces that were created in versions prior to TradeStation 6.

3. Will I be able to use the data that I have collected with a previous version?
TradeStation 6 and later versions use a whole new approach to data collection, maintenance and retrieval. You no longer have to store and maintain your data — TradeStation Network does it all for you. Simply start TradeStation, choose to Log On to the TradeStation Network, and you will have access to all the historical and real-time streaming data available, anytime and from anywhere. For example, when you create a chart, all the historical data is pulled from our massive historical database maintained on the TradeStation Network. All this data is available on demand whenever you request a chart.

4. Do my TradeStation 4.0/2000i custom symbol lists get converted?
Your symbol lists will not be automatically converted, however, you can copy your symbol lists to the new TradeStation directory structure.

5. Are TradeStation 6 and later versions compatible with Portfolio Maximizer? Will my Portfolio Maximizer 4.0 work with TradeStation 6 and later versions, or is there a newer version of Portfolio Maximizer that I will need to get?
TradeStation, just like TradeStation 2000i, will not work with Portfolio Maximizer 4.0. Both TradeStation and TradeStation 2000i will, however, work with Portfolio Evaluator 2000, available from Rina Systems. Therefore, if you are currently using Rina Systems' Portfolio Evaluator, you will be able to continue using this version after upgrading to TradeStation. For upgrade pricing and information, please contact Rina Systems (www.rinasystems.com). Rina Systems is not in any way affiliated with TradeStation.

6. Does TradeStation support third-party data formats (e.g., TC2000, CSI, Metastock)?
No, TradeStation does not support third-party formats. Plotting third-party data correctly requires having the symbol attributes, which were formerly stored in the GlobalServer (known as the Universe). Since we have removed the GlobalServer, this information is not available.

1. How secure is the confidentiality of my EasyLanguage analysis techniques, strategies and workspaces?
All of these are saved on your local machine, and we do not have any way of viewing them.

2. What will happen to all the analysis techniques and strategies that I've edited or created in a previous version?
When you install TradeStation, it will automatically detect the most recent version that you have installed on your computer and prompt you whether you would like to convert or not. Upon choosing to convert, the setup process will convert over any analysis techniques or strategies that you have modified or created. Once TradeStation is launched, you will have access to all your own analysis techniques and strategies.

3. Will the analysis technique or strategy that I purchased from a third-party software provider or received from someone else still work (.ELS or .ELA files)?
Yes, any Analysis Technique or Strategy created in TradeStation can be imported into newer versions of TradeStation. However, a user will not be able to import EasyLanguage techniques from a newer to an older version of TradeStation.

4. Will I still need the security block (aka dongle) to run certain analysis techniques that I purchased from a third-party software provider?
No, you will no longer need the security block. With our new technology, we are able to pass your block number through the TradeStation Network to the Analysis Technique that needs it. So, you'll be able to use your analysis technique at home or work without dragging the security block with you. Be sure to enter your security block number when upgrading.

5. I have a third-party application that's compatible with TradeStation 2000i. I have a password for it that relies on my TradeStation 2000i customer number. Will my customer number be the same if I upgrade to TradeStation?
As long as you use the special offer code sent to you in your upgrade package (via e-mail or regular mail), we'll be able to identify you correctly and ensure that your records are updated with the same customer number.

6. If I am a third-party software provider, what security measure should I use when creating my analysis techniques/strategies?
Each subscriber to TradeStation will be assigned a Customer ID number. This field should be used as the security key when validating a user. As with the Block Number, this field will be passed by the TradeStation Network upon request. The keyword in EasyLanguage is CustomerID.

7. Will I still be able to use the Analysis Technique that calls a .dll?
Yes, this will continue to work as it did in TradeStation 2000i. TradeStation Version 4.0 users will need to get updated DLLs that are 32-bit from third-party software providers that have developed them.

8. Will I still be able to use those software solutions that I have purchased which read/write to the Tracking Center?
No, TradeStation does not include this functionality.

9. Will I still be able to use those software solutions that I have purchased which need/use data from the GlobalServer?
Since TradeStation does not use the GlobalServer, a third-party software solution used in TradeStation will not be able to retrieve the data contained therein.

1. What is TradeStation Open Platform?
TradeStation Open Platform represents a collection of technical resources allocated to support independent, third party developers in their initiatives to achieve technical compatibility of their products with TradeStation. For further information, please visit: http://www.tradestationworld.com/3rdparty/openplatform.shtm.

2. Where can I find a listing of add-on products designed to be used with TradeStation?
Please consult the listing provided at: http://www.tradestationworld.com/3rdParty/developer.shtm.

3. How do I become a TradeStation Open Platform developer?
You may begin the process by first examining the information posted at http://www.tradestationworld.com/3rdParty/joinOP.shtm and subsequently filing an on-line registration form.

4. Does TradeStation Technologies provide a development kit for TradeStation?
Yes. By downloading the TradeStation EasyLanguage Reference Guide and DLL Extension Kit you'll obtain detailed information about the capabilities and structure of EasyLanguage that also highlights specific instructions on how to use the integrated DLL features.